The Cook's Resource Customer Service
If you need help with an order, having trouble finding a product or if you are looking for information about our cooking classes, please follow the links below or give us a call at 800-375-2665.
Shipping & Delivery
We ship only to addresses in the United States, via FedEx.
Gift Cards are sent by US Mail.
If you are sending gifts to different addresses, please call us at 800-375-2665 and please have your internet order number handy.
Privacy & Security
Your privacy is important to us. We do not share any of our customer's data, keeping any information shared with us encrypted and secured.
Returns & Replacements
If you need to return any items purchased from our website, please call 800-375-2665 or email firstname.lastname@example.org with your order number and the reason for return. We will honor returns for a full refund of the cost of the product if the item is returned to us within 2 weeks (14 days).
Items returned between 15-30 days will receive a store credit for the cost of the merchandise. We do not reimburse shipping charges.
Returns on items that had free shipping will be charged a $20 shipping and restocking fee.
Cooking Class Policies
You may cancel your registration for a class outside of 5 days in advance of the class starting time and receive a full refund or transfer to another class of equal value. To cancel a registration, contact the store where your class takes place:
No refund or exchanges will be given on classes that are canceled 5 days or less prior to the class. You may send someone else in your place if you are unable to attend.
Different Drummer’s Kitchen Co. reserves the right to cancel any class that fails to attract sufficient enrollment, chef illness or inclement weather. We will contact you by email or telephone and issue a full refund or you may request to be transferred to another class of your choice (depending on availability).
If you miss a class due to weather-related concerns, our standard cancellation policy applies.